Sandown Coachworks guarantee repairs to the vehicle for the owner of the vehicle whilst that person retains ownership for up to 3 years.
The guarantee is a formulation and application guarantee: that the finish will not degrade due to the paint, primer, filler or lacquer being improperly mixed or applied by Sandown Coachworks.This 3 year warranty does not include parts, new parts and panel warranty is as per the stated manufacturer terms.
In the event of a claim, the Customer must produce a copy of the Sandown Coachworks invoice and warranty document supplied on completion of the original repair. It is a condition precedent to the customer being able to claim on the guarantee that such paperwork is produced to Sandown Coachworks. Statutory rights are not affected.
It is incumbent on the Customer to keep the invoice, warranty document and receipt as proof of work carried out. No guarantee claim shall be considered by Sandown Coachworks without the appropriate paperwork. In the event that the Customer meets the cost of Repair(s) for a third party, it is the responsibility of the third party to retain a copy of the invoice which must be produced in the event of a claim. If the cost of your repair was covered by an insurance company or accident management company it is your responsibility to obtain a copy of the invoice from them. We often cannot provide you with this due to data protection legislation.
For all complaints, warranty claims and rectification to be accepted the customer must bring the vehicle to Sandown Coachworks to run through any issues in person, photos will not be accepted. In the event of a successful claim it is the customers responsibility to drop of the vehicle to Sandown Coachworks for a check in inspection and confirm extent of warranty work to be carried out as agreed prior to booking. It is also the customers responsibility to collect the vehicle after the warranty work has been completed, inspect and sign a satisfaction note.
No guarantee of any sort is offered against damage or deterioration to the finish in the following ways:
Alloy Wheel repairs are covered by a six month guarantee unless otherwise stated and are subject to the above exceptions.
Any refund or liability shall be limited to the maximum of the value indicated for the repair on the Invoice subject to an independent engineer confirming it is not a commercially acceptable repair / paint finish.
The warranty / guarantee is NOT transferable.
Claims made under the Sandown Coachworks guarantee shall be referred to the bodyshop manager that oversaw the Repair(s),who has the right to repeat performance: to carry out the service, repair or rectification again. In the unlikely it this is not possible for Sandown Coachworks to do this, the right to a price reduction (which may be the full amount of the price for the unsatisfactory repair area, not necessarily the full invoice value) will be considered by Sandown Coachworks.
Sandown Coachworks will NOT cover any costs incurred by inspection, rectification or repairs from other garages, bodyshops, main dealers or accident repair centres unless agreed before any such repair, inspection or rectification has taken place and agreed exact costs in writing by a company director of Sandown Coachworks (Hersham) Ltd. Before this could be agreed by a company director, the customer must have first bought the vehicle back to Sandown Coachworks to inspect then given Sandown Coachworks the opportunity to rectify or repair.
If Sandown Coachworks for any reason cannot carry out the service again and are unable to reach an agreement for a price reduction, the claim should then be referred to a director of Sandown Coachworks.
Any such claim will then be considered by the Director of Sandown Coachworks, as above, upon the provision of appropriate paperwork (including copy invoice(s) and/or proof of payment (i.e. copy bank statement or evidence of payment by cheque), photographs, engineers report, V5 (proof of ownership) and all correspondence with Sandown Coachworks regarding the complaint).
The Repair(s) will be subject to an inspection by an alternative independent engineer / specialist before a resolution is agreed, if the complaint is upheld. Any refund or liability shall be limited to the maximum of the value indicated for the Service(s)/ Repairs on the Invoice.
If the claim remains unresolved, the Customer may refer their complaint to the VBRA for their consideration under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, at www.vbra.co.uk.
Sandown Coachworks (Hersham) Limited will not be obliged to participate in the ADR process if:
Unit E, Rodd Estate,
Off Govett Avenue,
T: 01932 240 471
ESTIMATES - No Appointment Necessary
ALL BOOKINGS, CARS ON SITE , SERVICES AND WORK CARRIED OUT, ARE DONE SO IN ACCORDANCE WITH OUR TERMS & CONDITIONS
Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 5pm
Saturday 8am - 1pm
March 2018 - Gains manufacturer approvals for Abarth, Alfa Romeo, Chrysler, Fiat & Jeep
Dec 2017- Another British Standards audit complete and passed with flying colours
Sept 2017 - Achieves 98% customer satisfaction
May 2017 - Finalist in UK Bodyshop Awards
March 2017 - See us on BBC One show
Dec 2016 - Sandown Coachworks awarded Nissan Approved Bodyshop
Nov 2016 - Glasurit Paint System installed
Sandown Coachworks is Cyber Essentials Certified under the governments National Cyber Security Centre Scheme as we take protection of customers data seriously.